Privacy Policy — Kids Kreations Sitters

Kids Kreations Sitters is run by Piper (family in childcare since 1993). This policy explains what we collect and how we use it.

What we collect

• Families (parents): your name, phone, email, the address where babysitting occurs, the ZIP code, requested dates/times, your children's first names and ages, and any notes you give us. To keep sitters safe we also verify your identity: your name exactly as it appears on your photo ID, a photo of that ID, and a live photo of yourself taken during the request so we can match you to the ID. Your ID photo and live photo are visible only to Piper/admins — never to sitters or the public. We keep the ID photo and live photo with your request so Piper can re-verify you on repeat bookings; ask Piper at any time and she'll remove them. Messages and photos/videos you send us through the app or by texting our number.
• Sitters (applicants): your name, age and date of birth, phone, email, home address/ZIP, photo, bio, experience, how you'd like to be paid (your Zelle, Venmo, or Cash App handle), and the credentials you provide for verification — including driver's license number(s) and auto-insurance card if you will drive children. License and insurance information is visible only to Piper/admins, never to families or the public.
• Technical: Web Push subscriptions if you turn alerts on, and basic server logs.
• Location: when a family requests a sitter, we turn the job address into map coordinates (latitude/longitude) so the app can confirm a sitter arrived at the right home — those coordinates belong to the job address, not to any person. When a sitting session starts or ends, the sitter's phone checks its own location to show the arrival prompt; that check happens on the phone. We store only that the session started or ended (and whether location confirmed it or the sitter tapped by hand) — never a trail of anyone's movements.
• Safety reports and blocks: if a conversation is reported or a party is blocked in it, we store the report (who reported, the reason, any note, and when) and the block so Piper can review and act.

How we use it

• To match families with sitters, schedule sits, and let families, sitters, and Piper communicate. All texting and calling between families and sitters runs through the Kids Kreations Sitters number so personal phone numbers are not shared between families and sitters.
• Piper/admins can view all conversations between families and sitters. This is a safety feature for a childcare service — please don't share anything in these chats you wouldn't want Piper to see.
• To act on safety reports: Piper reviews reported conversations, may block a party's messages inside a conversation (blocked messages are kept for Piper's records but not delivered), and may remove a family or sitter from the service over reported behavior.
• To verify sitter identity, driving credentials, and insurance before a sitter is approved to drive children.
• To verify family identity before a sit (Piper checks the ID photo against the name given).
• Payments: if you put a card on file, the card number goes directly to our payment processor, Square — it never touches or is stored on our servers. We keep only a Square reference plus the card's brand and last 4 digits so Piper can charge for completed services.

SMS text messaging program

• Opt-in: you opt in by checking the consent box when you request a sitter or apply to become a sitter, or by texting our number first. Consent is not a condition of purchase.
• What you'll get: messages about your babysitting request, scheduling, your assigned sitter, and — for sitters — job assignments and application status.
• Message frequency varies based on your requests and assignments.
• Message and data rates may apply.
• Reply STOP to opt out at any time; reply HELP for help.
• SMS opt-in data and consent are not sold or shared with third parties for marketing purposes. Phone numbers collected for texting are used only to operate this service.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. This includes phone numbers, mobile opt-in data, and consent records — they are never sold, rented, or shared for anyone else's marketing.

Sharing

We do not sell your personal information. We share it only with the sitter assigned to your family (and only what's needed for the sit), with Piper/admins, and with service providers who run this app (hosting, our texting/calling provider Twilio, and our payment processor Square) strictly to operate the service. Sitter license and insurance data is never shared with families, and family ID photos are never shared with sitters.

Children's information

Families provide children's first names/ages and care notes so a sitter can care for them safely. We collect the minimum needed and never use children's information for advertising.

Your choices

Ask Piper at any time to correct or delete your information. Sitters can update most of their own profile any time from their dashboard after signing in — and sitters can also delete their account themselves from the profile area: their profile and private document file are erased and their sign-in code is destroyed, while payout history and past conversation threads are kept with their name removed (they are Piper's bookkeeping records and families' safety records). Piper keeps a brief log entry that an account was deleted (first name and last initial only). Families: call or text (817) 985-4469 and Piper will remove your information on request.

Changes

We may update this policy; the current version will always be on this page.