:root{
  --plum:#59496b;            /* soft dark grape — main text/headings on pastels */
  --ink:#4e4459;
  --bg:#fff9f4;              /* warm pastel cream */
  --rose:#f27ea9;            /* primary pink */
  --rose-deep:#d84e7e;       /* hover / accents needing contrast */
  --rose-soft:#ffd9e6;
  --pink:#ffb7ce;
  --peach:#ffcba4;
  --butter:#ffe29a;
  --butter-soft:#fff3d1;
  --mint:#b5ead7;
  --mint-soft:#dff7ea;
  --sky:#bde0fe;
  --sky-soft:#e1f1fb;
  --lav:#d5c9f5;
  --lav-soft:#efe9fd;
  --line:#eedff0;
  --display:'Baloo 2','Nunito',system-ui,sans-serif;
  --body:'Nunito',system-ui,-apple-system,'Segoe UI',Roboto,sans-serif;
}
*{box-sizing:border-box}
body{margin:0;font-family:var(--body);background:var(--bg);color:var(--ink);font-weight:600}
::selection{background:var(--rose-soft)}
h1,h2,h3{font-family:var(--display);color:var(--plum);letter-spacing:.01em}
.demo-banner{background:var(--butter);color:#6b5410;text-align:center;padding:.45rem;font-weight:800;font-size:.9rem}
.site-header{display:flex;flex-wrap:wrap;gap:1rem;align-items:center;justify-content:space-between;background:linear-gradient(90deg,var(--rose-soft),var(--lav-soft) 55%,var(--sky-soft));color:var(--plum);padding:.8rem 1.2rem;box-shadow:0 2px 12px rgba(89,73,107,.10)}
.logo{color:var(--plum);text-decoration:none;font-family:var(--display);font-weight:800;font-size:1.35rem;display:flex;align-items:center;gap:.55rem}
.logo-img{width:46px;height:46px;border-radius:50%;object-fit:cover;background:#fff;box-shadow:0 2px 8px rgba(89,73,107,.25)}
.footer-logo{width:64px;height:64px;border-radius:50%;object-fit:cover;background:#fff;box-shadow:0 3px 10px rgba(89,73,107,.18)}
.hero-logo{max-width:560px;width:92%;height:auto;filter:drop-shadow(0 8px 20px rgba(89,73,107,.18));margin-bottom:.4rem}
.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}
.logo span{color:var(--rose-deep)}
.site-header nav a{color:var(--plum);text-decoration:none;margin-left:1rem;font-weight:800}
.site-header nav a:hover{color:var(--rose-deep)}
main{max-width:980px;margin:0 auto;padding:1.2rem}
.hero{text-align:center;padding:2rem 1rem}
.hero h1{font-size:2.7rem;color:var(--plum);margin:.2rem}
.tagline{font-size:1.15rem;line-height:1.5}
.two-cards{display:grid;grid-template-columns:1fr 1fr;gap:1rem;margin:1rem 0}
@media(max-width:640px){.two-cards{grid-template-columns:1fr}}
.big-card{border-radius:24px;padding:1.4rem;text-decoration:none;color:var(--plum);box-shadow:0 6px 18px rgba(89,73,107,.14)}
.big-card.coral{background:linear-gradient(135deg,var(--pink),var(--peach))}
.big-card.navy{background:linear-gradient(135deg,var(--lav),var(--sky))}
.big-card h2{margin-top:.2rem}
.big-card .btn{background:#fff;color:var(--plum);box-shadow:0 3px 10px rgba(89,73,107,.18)}
.card,.form-card{background:#fff;border:2px solid var(--line);border-radius:20px;padding:1.2rem;box-shadow:0 3px 14px rgba(89,73,107,.07);margin:1rem 0}
.card.success{border:3px solid #6fcf97}
.btn{display:inline-block;background:var(--rose);color:#fff;border:none;border-radius:999px;padding:.55rem 1.15rem;text-decoration:none;font-family:var(--display);font-weight:700;font-size:1rem;cursor:pointer;box-shadow:0 4px 12px rgba(242,126,169,.45);transition:transform .12s ease,background .12s ease}
.btn:hover{background:var(--rose-deep);transform:translateY(-1px)}
.btn.big{font-size:1.15rem;padding:.8rem 1.6rem;width:100%}
.btn.danger{background:#e56b6b;box-shadow:0 4px 12px rgba(229,107,107,.4)}
.btn.danger:hover{background:#d44f4f}
.mini{border:none;background:transparent;cursor:pointer}
.sitter-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(260px,1fr));gap:1rem}
.sitter-card{background:#fff;border:2px solid var(--line);border-top:8px solid var(--rose-soft);border-radius:20px;padding:1.1rem;text-align:center;box-shadow:0 3px 14px rgba(89,73,107,.07)}
.sitter-card:nth-child(5n+2){border-top-color:var(--mint)}
.sitter-card:nth-child(5n+3){border-top-color:var(--sky)}
.sitter-card:nth-child(5n+4){border-top-color:var(--lav)}
.sitter-card:nth-child(5n+5){border-top-color:var(--butter)}
.avatar{width:110px;height:110px;border-radius:50%;object-fit:cover;margin:0 auto}
.avatar.initials{display:flex;align-items:center;justify-content:center;background:var(--rose-soft);color:var(--plum);font-family:var(--display);font-size:2.2rem;font-weight:800}
.sitter-card:nth-child(5n+2) .avatar.initials{background:var(--mint)}
.sitter-card:nth-child(5n+3) .avatar.initials{background:var(--sky)}
.sitter-card:nth-child(5n+4) .avatar.initials{background:var(--lav)}
.sitter-card:nth-child(5n+5) .avatar.initials{background:var(--butter)}
.badges{display:flex;flex-wrap:wrap;gap:.35rem;justify-content:center;margin:.5rem 0}
.badge{background:var(--sky-soft);border:1px solid var(--sky);color:var(--plum);border-radius:999px;padding:.2rem .6rem;font-size:.82rem;font-weight:800;display:inline-block;margin:.15rem}
.badge:nth-child(3n+2){background:var(--rose-soft);border-color:var(--pink)}
.badge:nth-child(3n+3){background:var(--mint-soft);border-color:var(--mint)}
.meta{color:#7a6a8c;font-weight:800}
.muted{color:#978bab;font-size:.9rem}
.form-card label{display:block;margin:.7rem 0;font-weight:800}
.form-card input,.form-card textarea,.form-card select{width:100%;padding:.55rem;border:2px solid var(--line);border-radius:12px;font:inherit;font-weight:600;margin-top:.25rem;background:#fff}
.form-card input:focus,.form-card textarea:focus,.form-card select:focus{outline:none;border-color:var(--rose);box-shadow:0 0 0 3px var(--rose-soft)}
.row{display:grid;grid-template-columns:1fr 1fr;gap:1rem}
@media(max-width:640px){.row{grid-template-columns:1fr}}
label.check{font-weight:600;display:flex;gap:.5rem;align-items:flex-start}
label.check input{width:auto;margin-top:.2rem}
fieldset{border:2px solid var(--lav);border-radius:16px;margin:1rem 0;background:var(--lav-soft)}
legend{font-family:var(--display);font-weight:700;color:var(--plum);padding:0 .4rem}
.inline-form{display:flex;gap:.5rem;flex-wrap:wrap}
.inline-form input{padding:.55rem;border:2px solid var(--line);border-radius:12px;font:inherit}
.inline-form input:focus{outline:none;border-color:var(--rose);box-shadow:0 0 0 3px var(--rose-soft)}
.flash{padding:.8rem 1rem;border-radius:14px;margin:.6rem 0;font-weight:800}
.flash.error{background:#ffe0e6;color:#8c2d47}
.flash.ok{background:var(--mint-soft);color:#276749}
.admin-row{border-top:1px solid var(--line);padding:.8rem 0}
.admin-only{background:var(--butter-soft);border:2px dashed #e8b93e;border-radius:12px;padding:.6rem}
footer{text-align:center;padding:2rem 1rem;color:#978bab}
.narrow{max-width:420px}
.thread{display:flex;flex-direction:column;gap:.6rem}
.msg{border-radius:16px;padding:.6rem .8rem;max-width:85%;background:var(--sky-soft);border:1px solid var(--sky)}
.msg.mine{align-self:flex-end;background:#ffe4ee;border-color:var(--pink)}
.msg.admin{background:var(--butter-soft);border-color:#ecd27a}
.msg.theirs{align-self:flex-start}
.msg-head{margin:.1rem 0;font-size:.85rem}
.msg-body{margin:.2rem 0;white-space:pre-wrap}
.msg-img{max-width:260px;border-radius:12px}
select{padding:.55rem;border:2px solid var(--line);border-radius:12px;font:inherit}
table{border-collapse:collapse}
td{padding:.35rem .8rem .35rem 0;vertical-align:top}

/* ---- softphone + video (2026-10-28) ---- */
.sp-keypad{display:flex;flex-wrap:wrap;gap:.35rem;margin-top:.5rem;max-width:340px}
.sp-keypad .badge{min-width:64px;text-align:center;padding:.45rem 0;font-size:1.05rem}
.sp-dir{display:flex;flex-wrap:wrap;gap:.4rem}
.sp-person{display:inline-flex;gap:.2rem}
.sp-video-grid{position:relative;display:grid;grid-template-columns:1fr;gap:.5rem}
.sp-video-box{position:relative;background:#2c2438;border-radius:14px;overflow:hidden;min-height:180px}
.sp-video-box video{width:100%;height:100%;object-fit:cover;display:block;max-height:52vh}
.sp-video-box.small{position:absolute;right:.5rem;bottom:.5rem;width:32%;min-height:0;border:2px solid #fff;box-shadow:0 3px 10px rgba(0,0,0,.35)}
.sp-video-box.small video{max-height:18vh}
.sp-video-tag{position:absolute;left:.45rem;bottom:.35rem;background:rgba(44,36,56,.75);color:#fff;font-size:.75rem;padding:.1rem .5rem;border-radius:999px}